Making A Complaint

At Park Home Assist Insurance, our aim is to provide a first-class service and always exceed your expectations and to get things right, on time, every time. However, we operate a full complaints procedure for those occasions on which we fail to meet your expectations. Telling us you are unhappy is our opportunity to put things right and to learn from our mistakes so we can improve the products and services we offer in the future.

Our promise to you

We will always aim to:

  • Acknowledge your complaint promptly
  • Resolve your complaint at the earliest opportunity
  • Communicate our decisions clearly and fairly and let you know what you can do if you are still unhappy
  • Learn from our mistakes to improve our services and products we offer

You can make your complaint by:

  • Calling our Customer Services Team on 01604 946 784
  • Writing to us at; Park Home Assist Insurance, Royal House, Queenswood, Newport Pagnell Road West, Northampton, NN4 7JJ

How our complaint process works

We will aim to resolve your complaint as soon as possible, normally within 3 business days, at which point we will send you confirmation in writing that your complaint has been resolved. On occasions we will require a bit longer to resolve your complaint and in this case we will send you an acknowledgement letter telling you when we hope to reach a decision. We will then continue to keep you updates on our progress.

Once resolution has been agreed we will then write to you with our complaint decision (this is called a final response), it will either be:

  • Uphold your complaint, telling you why and what action we intend to carry out to put this right for you, or,
  • If we do not uphold your complaint we will explain our reasons for doing so
If, after we have issued our response, you remain dissatisfied with the outcome of your complaint, you may be able to refer the matter to the Policyholder and Market Assistance team at Lloyd’s. Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint-How We Can Help” available at: www.lloyds.com/complaints or you can contact the Policyholder & Market Assistance Department by Email: complaints@lloyds.com

Need to refer your complaint to the Ombudsman?

If you remain dissatisfied after Lloyd’s has considered your complaint, you may be able to refer the matter to the Financial Ombudsman Service www.financial-ombudsman.org.uk

Other insurance products

Park Home Insurance
Leisure Home Insurance
Mobile Home Insurance
Static Caravan Insurance
Park Home Car Insurance
Boiler Insurance
Marine Insurance
Touring Caravan Insurance
Holiday Home Insurance

 

Park Home Assist Nominated For Two Insurance Times Awards

09/17

Following their success at the Insurance Times Claims awards, where they took the award for Customer Care Initiative of the year, Northampton based insurer, Park Home Assist, have been nominated for two further awards in the Insurance Times 2017 awards.

Read more

Recent News

Park Home Assist wins top insurance claims award

Insurance Times have announced the winners of this year’s Claims Excellence Awards and Park Home Assist, the specialist Park Home insurer have scooped the top award for their 2016 customer care initiative.

Read more

The World of Park and Leisure Homes show at Stoneleigh is always a great excuse to catch up with our old friends and customers. This year was no exception.Read more >
We’ll be at Stoneleigh again this year for the World of Park and Leisure Homes, with our staff on hand to help you with any questions you might have about your insurance..Read more >
The Insurance Times Claims Excellence awards 2017 shortlist has been drawn up, and Park Home Assist have made the grade thanks to their recent customer care initiative.Read more >
A major incident was declared by Devon and Cornwall Police in the early hours of this morning, following flooding at the Mill on the Mole residential park in South Molton.Read more >
Visit during Tingdene's Open Day and view the latest in park home and holiday lodge homes for 2017.
Tingdene's popular Open Day events are not just about viewing the stunning range of homes, there is much more to the day, and well worth a visit.Read more >
We all concentrate on the look of our homes when carrying out the maintenance, such as painting the outside, clearing the guttering, wiping down our UPVC windows and doors, but one of the most critical elements of maintaining a park home is the underneath. If that fails then this could cause significant damage to your home.Read more >
During these summer months, we all want to relax in our gardens, or go for those summer trips to the seaside, the hills, or visit our friends and family. But there is one very important job that should be done also this time of year. Read more >
We know that Summer is still with us, and we are still all enjoying the balmy nights, and hope that the colder nights are still some way off, however it won’t be that long before we all start thinking about whether our boiler will ‘fire-up’ when we need it to and will it get us through another winter without any unnecessary interruption. Read more >
Tingdene Parks are pleased to invite you to join them at Hazelgrove Park for their Autumn Open Weekend. Read more >
Tingdene Parks would like to personally invite you to join them at Ashwood Park in Wincham on Saturday 2nd July. Read more >
The main element of your park home and the overall structural integrity of your park home is the chassis that your park home is built on. Read more >
Park Home assist will again be in attendance at the World of Park & Leisure Homes Show in Stoneleigh, Warwickshire.Read more >

Have a question or like a quote over the phone?

Talk to an expert, call us 6 days a week. Monday to Friday 9am to 5.30pm Saturday 9am to 1pm
01604 946 796

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