Feefo Feedback Proving A Success

Over the past couple of months we have given our customers the opportunity to tell us about their experiences. To do this, we have partnered up with Feefo, The Global Feedback Engine. We are happy to say that our service level is at 98%. We are extremely happy to see that our customers appreciate the knowledge we have on Park Homes as well as our high standards of customer service.

Below is some feedback that we have received recently regarding our Park Home Insurance;

“The service provided by park home assist was excellent. The staff are pleasant and knowledgeable. My queries were dealt with quickly and in easy to understand terms. In all, I am very happy with the service.”

Feefo is a vital tool for Park Home Assist as it gives us a clear indication of what we are doing right and what we need to make stronger. We look forward to seeing your feedback and would like to thank all of you who have taken the time to do so.

We also receive feedback in many other ways. This particular bit of feedback was obtained after a customer insisted in speaking to management to express his pleasure in dealing with one of advisors, Laura Cowell.

“Re: My telephone call with Laura.
I found your employee to be very efficient and very helpful in explaining what I needed to know. I then proceeded to take out my policy with you and I shall be recommending my friends at Oaklands Park to do business with you. Please thank Laura for being so helpful.
Kind regards to you all
Mike and Lesley Stanley”


  • USEFUL NUMBERS/CONTACTS

  • New Business Enquiries 01604 946 796
  • Customer Service 01604 946 722
  • Claims 0344 856 3810


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Park Home Assist Nominated For Two Insurance Times Awards

09/17

Following their success at the Insurance Times Claims awards, where they took the award for Customer Care Initiative of the year, Northampton based insurer, Park Home Assist, have been nominated for two further awards in the Insurance Times 2017 awards.

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Recent News

Park Home Assist wins top insurance claims award

Insurance Times have announced the winners of this year’s Claims Excellence Awards and Park Home Assist, the specialist Park Home insurer have scooped the top award for their 2016 customer care initiative.

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The World of Park and Leisure Homes show at Stoneleigh is always a great excuse to catch up with our old friends and customers. This year was no exception.Read more >
We’ll be at Stoneleigh again this year for the World of Park and Leisure Homes, with our staff on hand to help you with any questions you might have about your insurance..Read more >
The Insurance Times Claims Excellence awards 2017 shortlist has been drawn up, and Park Home Assist have made the grade thanks to their recent customer care initiative.Read more >
A major incident was declared by Devon and Cornwall Police in the early hours of this morning, following flooding at the Mill on the Mole residential park in South Molton.Read more >
Visit during Tingdene's Open Day and view the latest in park home and holiday lodge homes for 2017.
Tingdene's popular Open Day events are not just about viewing the stunning range of homes, there is much more to the day, and well worth a visit.Read more >
We all concentrate on the look of our homes when carrying out the maintenance, such as painting the outside, clearing the guttering, wiping down our UPVC windows and doors, but one of the most critical elements of maintaining a park home is the underneath. If that fails then this could cause significant damage to your home.Read more >
During these summer months, we all want to relax in our gardens, or go for those summer trips to the seaside, the hills, or visit our friends and family. But there is one very important job that should be done also this time of year. Read more >
We know that Summer is still with us, and we are still all enjoying the balmy nights, and hope that the colder nights are still some way off, however it won’t be that long before we all start thinking about whether our boiler will ‘fire-up’ when we need it to and will it get us through another winter without any unnecessary interruption. Read more >
Tingdene Parks are pleased to invite you to join them at Hazelgrove Park for their Autumn Open Weekend. Read more >
Tingdene Parks would like to personally invite you to join them at Ashwood Park in Wincham on Saturday 2nd July. Read more >
The main element of your park home and the overall structural integrity of your park home is the chassis that your park home is built on. Read more >
Park Home assist will again be in attendance at the World of Park & Leisure Homes Show in Stoneleigh, Warwickshire.Read more >

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01604 946 796

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