Park Home Assist Insurance go the extra mile…
Park Home Assist are one of the UK’s leading providers of park home insurance. All of our insurance products and services are designed with park home owners in mind and you will not find a company with a better understanding of park home living.
We’re always looking for ways to help our customers and we’re pleased to have our own in house Senior Claims Coordinator, who really takes the hassle out of insurance claims for some of our customers and will always go the extra mile.
Most recently, a 94-year-old policy holder put a claim in for her park home and the claims company were asking for the normal documents for this lady to substantiate her claim. This is easy for some, however this could prove difficult for our client and this is where our team member Tina stepped in. This is all happening behind the scenes and although the customer is completely unaware of it, Tina requested that the claims company collect the information, rather than the 94-year-old customer having to do it herself. To make this claim easier, we are liaising with the claims company to collect the relevant information, direct from the contractor. This includes things such as: reports, cause of damage pictures and invoices for the claim.
Personalised Service
We personalise the service we offer to each customer, which sometimes is above and beyond what we need to do, but we firmly believe this all adds to our uniqueness. We treat each client as an individual and this is evident by the reviews we receive from our clients on a daily basis. Don’t just take our word for it, have a look at our testimonials, to see what our customers say about us. Just recently we’ve been awarded a Feefo Gold Trusted Service Award, which recognises excellent customer service. This is collected by genuine ratings and reviews from our customers, which is a true reflection of our commitment to outstanding customer services. You can read the full story here.
If your park home insurance is coming up for renewal, and you want to be treated like an individual, with a company who truly understands park homes, give us a call on 0800 988 0900. We’d be delighted to hear from you.
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