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Park Home Assist2024-12-20 09:00:002024-11-27 12:40:47Tips for Preparing Your Narrowboat for WinterHere at Park Home Assist, customer service lies at the heart of everything we do and we are extremely passionate about it. We want each and every customer to receive the very best service, whether you are contacting us for the first time, renewing your insurance or making a claim. We are also 100% dedicated to understanding our customers so that we can tailor their insurance to suit their requirements.
We are a family-run business and one of the UK’s leading providers of residential park home insurance, insuring more than 25,000 park home owners across the UK. We have over 19 years’ experience and extensive knowledge about park home living, so all of our insurance policies are specifically designed with park home owners in mind.
Over the years, the quality of the Park Home Assist services and team have been recognised on multiple occasions.
On the 3rd July, we were recognised once again by the insurance industry when we were announced as winners of The Customer Experience Award at the 2024 British Insurance Awards. We had very similar success at the same event in 2022 when we were announced as winners of two prestigious awards in one night, the 2022 Personal Lines Broker of the Year Award and the 2022 Customer Care Award. These awards stand pride of place next to our 2024 Feefo Platinum Trusted Customer Service Award in recognition of the excellent customer service that we provide to our park home insurance policyholders and our 2020 UK Broker of the Year Award. Each of these awards are a true reflection of our commitment to outstanding customer service.
2024 Customer Experience Award Winners
The Customer Experience Award is open to any UK-based insurance business and the judges were looking for those who had clearly demonstrated an excellent level of engagement at every point of the customer journey from marketing to sales to customer service and claims. Proof was required on how this impacted the customer experience and how policyholders and prospective policyholders feel towards the brand. We had to demonstrate how we provided the very best experience to our customers throughout the lifecycle of a policy, as well as how we have introduced online processes to make sure that the customer experience was smooth, reducing any barriers that might prevent them from obtaining a quote or renewing their insurance. This relates to the availability of our services out of hours, where customers can now renew their policies online and also obtain an insurance quote using our quote and buy online facility.
2024 Feefo Platinum Trusted Customer Service Award Winners
The Feefo Platinum Trusted Customer Service Award, an independent seal of excellence that recognises businesses for delivering exceptional customer experiences. Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. The award was created by Feefo and only awarded to businesses that use Feefo to collect genuine reviews and insights. Businesses that meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, it is based purely on the interactions with real customers. All reviews are verified as genuine and the accreditation is a true reflection of a business’s commitment to outstanding service. For the past four consecutive years we have received the highest award possible for delivering excellent customer service consistently to our customers.
Winners! 2022 Personal Lines Broker of the Year Award a British Insurance Award.
>The Personal Lines Broker of the Year Award is one of the largest awards in the insurance sector designed to recognise and celebrate excellence and innovation within the UK insurance industry. The award is open to all UK-based insurance brokers, appointed representatives and independent intermediaries serving the personal lines and micro-commercial market. We had to demonstrate how we have responded to the demands and needs of customers with the products that we offer, provide evidence of the service and support we have delivered to customers, along with independent reviews from customers about how they feel about our services to validate the entry.
We were announced winners of this award and we are delighted. We are exceptionally passionate about the way we treat and look after our customers. We believe in traditional service values, where the customer lies at the heart of everything we do, as we want your experience to be a memorable one. We are 100% committed to providing outstanding customer service to each and every customer whether this is the first time you are contacting us, you are calling to renew you insurance or you need to make a claim. Read the full article written by the Insurance Post.
We’re Winners of Another British Insurance Award – The Customer Care Award 2022
The Customer Care Award is one of the largest awards in the insurance sector designed to recognise and celebrate excellence and innovation within the UK insurance industry. The award is open to any UK-based insurer, broker or MGA who can clearly demonstrate an excellent level of customer care, backed by clear standards and validated monitoring of performance. Park Home Assist had to prove the impact of a customer care strategy along with customer retention levels and client satisfaction to be able to enter this category.
We are delighted to be announced as winners of this award and to win two British Insurance Awards on one night was a tremendous achievement, one which everyone in the company is extremely proud of.
2020 Personal Lines Broker of the Year Award Winners
In September 2020 we were announced as winners of the Personal Lines Broker of the Year Award 2020, one of the most prestigious awards within the insurance sector. This UK Broker Award recognises and celebrates excellence and innovation, identifying stand-out brokerages who are setting the standard for others to follow in the personal lines market. To be shortlisted for this award, businesses had to demonstrate that they had achieved growth in a competitive market and a proven track record of adapting in challenging conditions.
The Personal Lines Broker Award was open to any insurance broker providing insurance to individuals and this year received the largest amount of submissions ever in the history, making this one of the most sought after awards in the insurance industry.
Winning this award really is an achievement we are extremely proud of, as we are so passionate about the way we treat and look after our customers. Putting our customers first is paramount within our business and winning this award has reinforced that our approach of sticking to traditional service values, truly is the right thing to do.
Insurance Times Claims Excellence Award Winners
The Insurance Times Claims Excellence Award is designed to recognise and reward excellence across claims – the company, teams and individuals who have direct contact with customers in their hour of need. This vitally important part of the sector continues to be at the forefront of innovation and outstanding customer service.
Park Home Assist insurance policies are designed to give you the best cover at competitive premiums but the true test of any insurance policy’s quality is when you need it the most, that moment you need to make a claim. We do our very best to help you resolve any claims/disputes in a timely and professional manner, and our award winning claims service is testament to the service that our claims team provides. We have in-house claims coordinators who are there to make sure your claim processes in a timely manner, so you really are in good hands when you insure with Park Home Assist.
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