Park Home Assist 10 years badge

Park Home Assist Celebrates It’s 10th Birthday

On the 19th June 2015, Park Home Assist celebrated its 10th Birthday. This a fantastic occasion for Park Home Assist and the 15,000 homes we cover nationwide. Park Home Assist was founded in 2005 to give Park Home owners the cover which suited their specific needs. We are proud to be providing cover to so many of you and hope to meet your insurance needs for many years to come.

Since it’s founding, Park Home Assist has always stayed true to the core values. So, why do people choose us?

  • Our Park Home insurance Advisors have a comprehensive knowledge of Park Homes
  • The extensive cover we provide is backed by our major Lloyd’s insurer
  • No call centres, but human beings at the end of the phone
  • Family run business with customer service at the forefront of everything we do

The challenge to keep providing the most comprehensive cover and excellent customer experience motivates us to keep innovating and you can be assured that we will always have the customers interested at heart.

Motorhome Insurance News

New Products – Motorhome and Marine

We’ve recently added Motorhome and Marine Insurance to our group of products. We offer some of the most competitive insurance policies with an excellent range of cover options for both products.

Motorhome Insurance
Nothing beats hitting the road at a moments notice, and having your home comforts along for the ride, but with these come extra risks. Make sure your Motorhome is properly covered. Our Motorhome Insurance has many benefits including:

  • Vehicles covered up to £60,000 in value.
  • FREE £3500 cover for camping equipment.
  • Mileage usage up to 10,000 miles per year.
  • 180 days comprehensive EU driving use included as standard.
  • Optional cover on New for Old and Legal.

For more information on our Motorhome Cover, click here.

Marine Insurance
With our Marine Cover, whether you’re looking to insure a yacht, a narrowboat or a dinghy, we have the insurance policies for your needs. Key features include:

  • 3 million liability limit as standard and £5million as standard for sailing dinghies/catamarans.
  • £1 million liability limit for water skiing and towing of toys (up to 2 people toys only excludes bananas).
  • Optional Cover includes Legal and Personal Accident among other things.

For more information on our Marine Insurance Cover, click here.

There will also be some new exciting product announcements that will be available very soon. The new products will help you keep your Park Home in good health and will guard against potential problems.

Park Home Assist Quote

Feefo Feedback Proving A Success

Over the past couple of months we have given our customers the opportunity to tell us about their experiences. To do this, we have partnered up with Feefo, The Global Feedback Engine. We are happy to say that our service level is at 98%. We are extremely happy to see that our customers appreciate the knowledge we have on Park Homes as well as our high standards of customer service.

Below is some feedback that we have received recently regarding our Park Home Insurance;

“The service provided by park home assist was excellent. The staff are pleasant and knowledgeable. My queries were dealt with quickly and in easy to understand terms. In all, I am very happy with the service.” 

Feefo is a vital tool for Park Home Assist as it gives us a clear indication of what we are doing right and what we need to make stronger. We look forward to seeing your feedback and would like to thank all of you who have taken the time to do so.

We also receive feedback in many other ways. This particular bit of feedback was obtained after a customer insisted in speaking to management to express his pleasure in dealing with one of advisors, Laura Cowell.

“Re: My telephone call with Laura.
I found your employee to be very efficient and very helpful in explaining what I needed to know. I then proceeded to take out my policy with you and I shall be recommending my friends at Oaklands Park to do business with you. Please thank Laura for being so helpful.
Kind regards to you all
Mike and Lesley Stanley” 

Park Home Assist Team Photo

Setting The Standards In Claims Service

Park Home Assist are very aware that the real measure of an insurance policy isn’t just the competitiveness of the premium, or the comprehensive cover the policy provides, its also the quality of service when the unthinkable happens and a claim occurs.

Park Home Assist believe that its insurer and claims partners provides one of the most effective claims service in the industry but rather than be complacent, Park Home Assist wanted to build on its service even further.

On the 15th July Park Home Assist hosted a claims summit day for its Lloyd’s insurer (Canopius), it’s Claim Management Service (Davies Management Services), and a group of Loss Adjusters. The day entailed an indpeth discussion as to how to further the already excellent claims service it provides, but also a tour of the Homeseeker Park & Leisure Homes ‘state of the art’ factory hosted by Homeseeker’s Managing Director, Silvano Geranio.

Park Home Assist have an excellent and very close relationship with Silvano, who was one of the first manufacturer’s to join Park Home Assist’s Platinum Seal Structural Warranty Scheme, with Prestige Park and Leisure Homes, and this year Homeseeker also joined the scheme. Silvano, just like Park Home Assist, is never complacent and is always looking to set his company apart from the rest of the industry. With an order book full till February 2015, his hard work clearly is paying-off. With collaborations like this, both companies will continue to set the standards which other park home insurers and manufacturers will have to follow.

A great day was had by all, and Park Home Assist would like to thank Homeseeker (Silvano Geranio), its insurer (Canopius) and Davies Management for a very beneficial day.

Park Home Car Owner News
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Park Home Assist Launch Car Insurance For Park Home Owners

Park Home Assist have acted on what our clients have been asking for, and have launched today Car Insurance for Park Home Owners. You asked, we listened, we acted!

With the support of our Lloyd’s insurer and partner KGM at Lloyd’s we are providing car insurance for our Park Home Residents, with excellent cover and competitive premiums. This is another step forward to providing the ‘complete’ Park Home Owners package which no other company in the park home sector provides.

If your car insurance is due for renewal shortly, contact us and find out how much you could save by switching to Park Home Assist.

Park Home Assist are the UK’s leading provider of Park Home Services and products to Park Home Owners which includes: