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Insure your lodge with an award-winning insurance specialist
Park Home Assist is one of the UK’s leading providers of residential park and leisure lodge insurance with 20 years’ experience and over 30,000 policyholders.
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Holiday Lodge Insurance
At Park Home Assist, we have been providing specialist insurance to holiday lodge owners throughout the UK for over 20 years. Despite being one of the largest providers of holiday lodge insurance within the UK, we are a family business where we understand that customer service is key, ensuring every customer receives the very best personal and professional service.
Our reputation for providing comprehensive cover at a competitive price, backed up by excellent customer service is endorsed by industry experts: Park Home Assist won an insurance industry claims service award in 2017, for the excellent service our customers receive when making a claim. On the 3rd July, we were recognised once again by the insurance industry when we were announced as winners of The Customer Experience Award at the 2024 British Insurance Awards. We had very similar success at the same event in 2022 when we were announced as winners of two prestigious awards in one night, the 2022 Personal Lines Broker of the Year Award and the 2022 Customer Care Award. These awards stand pride of place next to our 2025 Feefo Platinum Trusted Customer Service Award in recognition of the excellent customer service that we provide to our park home insurance policyholders and our 2020 UK Broker of the Year Award. Each of these awards are a true reflection of our commitment to outstanding customer service.
So, for the peace of mind of an award winning claims service and excellent value for money, call us today to insure your treasured holiday lodge.
The Customer Experience Award Winners
Platinum Trusted Service Award Winners
Over 1,700 claims handled in 2024
Personal Lines Broker of the Year Award Winners
The Customer Care Award Winners
Holiday Lodge Insurance Benefits
- Comprehensive holiday lodge insurance cover
- Competitive premiums with monthly or annual payment options
- Holiday lodge buildings cover up to £500,000 as standard
- Site clearance, transportation and re-siting of replacement home as standard
- Holiday lodge contents cover up to £40,000 as standard – all contents are replaced new for old except household linen and clothing
- Underwritten by top insurers at Lloyd’s of London
- 14-day ‘No quibble’ money-back guarantee
- 24-hour, 365-day claims notification facility
- Unlimited freezer contents cover as standard
- Optional cover for holiday lets
- Optional cover for malicious damage when let
- Optional cover for sports equipment up to £3,000
- Cover for cover in outbuildings up to £1,000
- Garden furniture cover up to £1,500
- Cover includes loss of use and loss of hiring fees
- £5million Property Owners Liability cover included as standard
- Loss of keys cover included as standard
- Optional accidental damage cover when let
- Optional pedal cycle insurance cover
- Optional legal expenses cover (including cover against park operator disputes)
Holiday Lodge Insurance Discounts
- Policyholders over 50s discount
- No Claims discount
- Choose from £100, £150, £250 or £500 voluntary excess
What optional cover can be added to the policy?
- Optional cover for letting
- Accidental damage when let
- Malicious damage when let
- Optional cover for pedal cycles
- Optional cover for sports equipment up to £3,000
- Optional Legal expenses cover up to £50,000
What’s included in Holiday Lodge Legal Costs Expenses
Legal costs incurred by the insurer’s approved panel of solicitors up to £50,000 to pursue:
- Defective goods or services provided to your Holiday Lodge
- Compensation following an accident for death or injury
- An Employment Tribunal
- Nuisance or trespass to your Holiday Lodge property
- Disputes with the park owner where your Holiday Lodge is situated
- Compensation against someone who damages your Holiday Lodge
- A probate dispute
- Defence of a breach of contract against you for goods sold privately that relate to your Holiday Lodge.
- Liaison with credit reference agencies if you are a victim of identity theft
- Writing a letter to a social media website to request removal of a defamatory comment about you.
Significant Exclusions
As with all policies of this type there are some things which are not covered. These are the limitations and exclusions that we think are significant. Full details or all limitations and exclusions can be found in the relevant cover section of the policy wording.
You are not covered under Holiday Lodge Legal Expenses for:
- Claims or proceedings that arise outside of the UK, IOM or Channel Islands
- Costs for claims incurred without the insurers prior consent
- Claims that arise between you and someone you live with or have lived with
- Claims where to insurer deems there is no prospect of success
- Costs for legal representation from outside of the insurers approved solicitors list
- Claims below £250 (plus vat) brought against you or pursued for you for Defective Goods Claims
- Claims for stress, psychological or emotional injury unless linked to a physical injury are excluded for injury claims
- Any Employment Tribunal or action against a park owner brought within the first 90 days of the policy
- Trespass or nuisance arising from divorce or matrimonial matters.
- Financial compensation for physical damage in respect of a contract that you have entered into
- Defamatory claims on social media if you are under 18 years of age.
Home Emergency Cover for Holiday Lodge Owners
The home emergency policy that we provide for holiday lodge owners, will provide assistance to you in your holiday lodge. You’ll receive expert help if you suffer an emergency arising from an incident covered under this policy and send a contractor out who will take action to resolve the emergency. The home emergency insurance policy is designed to work alongside your household buildings or contents insurance policy.
Key Benefits Include:
- No Excess To Pay
- Up to £1,000 per claim
- No call out charges
- Unlimited claims allowed
- Boiler breakdown included
Plumbing & Drainage
Leaks caused by the unexpected failure of the drainage system or internal plumbing (including central heating pipes).
Roofing
Emergency repairs following missing, broken or loose tiles causing internal water damage.
Internal Electricity
Covers your internal electrics supplying power to your home following electrical failure of at least one complete circuit.
Boiler Replacement Contribution
Contribution of up to £500 towards the cost of a brand-new like for like replacement upon production of an original receipt for payment.
Primary Heating System
Cover for the complete breakdown of the central heating system which results in the loss of heating and/or hot water.
Alternative Heating
We shall pay up to £50 towards the cost of alternative heating sources where these are deemed necessary in the event a claim has occurred.
Pest Infestation
Cover for the removal of certain types of pest infestation (such as a wasp or hornet nest, mice, rats or cockroaches) from the home.
Overnight Accommodation
Overnight accommodation only where it has not been possible to resolve the emergency following an accepted claim for emergency repairs by a contractor under another section of the policy and the home is rendered uninhabitable in the opinion of the Claims Helpline Service.
Note: All cover is subject to terms and conditions.
Read the full policy wording here: Home Emergency Policy Wording
Benefits
Holiday Lodge Insurance Benefits
- Comprehensive holiday lodge insurance cover
- Competitive premiums with monthly or annual payment options
- Holiday lodge buildings cover up to £500,000 as standard
- Site clearance, transportation and re-siting of replacement home as standard
- Holiday lodge contents cover up to £40,000 as standard – all contents are replaced new for old except household linen and clothing
- Underwritten by top insurers at Lloyd’s of London
- 14-day ‘No quibble’ money-back guarantee
- 24-hour, 365-day claims notification facility
- Unlimited freezer contents cover as standard
- Optional cover for holiday lets
- Optional cover for malicious damage when let
- Optional cover for sports equipment up to £3,000
- Cover for cover in outbuildings up to £1,000
- Garden furniture cover up to £1,500
- Cover includes loss of use and loss of hiring fees
- £5million Property Owners Liability cover included as standard
- Loss of keys cover included as standard
- Optional accidental damage cover when let
- Optional pedal cycle insurance cover
- Optional legal expenses cover (including cover against park operator disputes)
Discounts
Holiday Lodge Insurance Discounts
- Policyholders over 50s discount
- No Claims discount
- Choose from £100, £150, £250 or £500 voluntary excess
Optional Covers
What optional cover can be added to the policy?
- Optional cover for letting
- Accidental damage when let
- Malicious damage when let
- Optional cover for pedal cycles
- Optional cover for sports equipment up to £3,000
- Optional Legal expenses cover up to £50,000
Legal Inclusions
What’s included in Holiday Lodge Legal Costs Expenses
Legal costs incurred by the insurer’s approved panel of solicitors up to £50,000 to pursue:
- Defective goods or services provided to your Holiday Lodge
- Compensation following an accident for death or injury
- An Employment Tribunal
- Nuisance or trespass to your Holiday Lodge property
- Disputes with the park owner where your Holiday Lodge is situated
- Compensation against someone who damages your Holiday Lodge
- A probate dispute
- Defence of a breach of contract against you for goods sold privately that relate to your Holiday Lodge.
- Liaison with credit reference agencies if you are a victim of identity theft
- Writing a letter to a social media website to request removal of a defamatory comment about you.
Legal Exclusions
Significant Exclusions
As with all policies of this type there are some things which are not covered. These are the limitations and exclusions that we think are significant. Full details or all limitations and exclusions can be found in the relevant cover section of the policy wording.
You are not covered under Holiday Lodge Legal Expenses for:
- Claims or proceedings that arise outside of the UK, IOM or Channel Islands
- Costs for claims incurred without the insurers prior consent
- Claims that arise between you and someone you live with or have lived with
- Claims where to insurer deems there is no prospect of success
- Costs for legal representation from outside of the insurers approved solicitors list
- Claims below £250 (plus vat) brought against you or pursued for you for Defective Goods Claims
- Claims for stress, psychological or emotional injury unless linked to a physical injury are excluded for injury claims
- Any Employment Tribunal or action against a park owner brought within the first 90 days of the policy
- Trespass or nuisance arising from divorce or matrimonial matters.
- Financial compensation for physical damage in respect of a contract that you have entered into
- Defamatory claims on social media if you are under 18 years of age.
Home Emergency Cover
Home Emergency Cover for Holiday Lodge Owners
The home emergency policy that we provide for holiday lodge owners, will provide assistance to you in your holiday lodge. You’ll receive expert help if you suffer an emergency arising from an incident covered under this policy and send a contractor out who will take action to resolve the emergency. The home emergency insurance policy is designed to work alongside your household buildings or contents insurance policy.
Key Benefits Include:
- No Excess To Pay
- Up to £1,000 per claim
- No call out charges
- Unlimited claims allowed
- Boiler breakdown included
Plumbing & Drainage
Leaks caused by the unexpected failure of the drainage system or internal plumbing (including central heating pipes).
Roofing
Emergency repairs following missing, broken or loose tiles causing internal water damage.
Internal Electricity
Covers your internal electrics supplying power to your home following electrical failure of at least one complete circuit.
Boiler Replacement Contribution
Contribution of up to £500 towards the cost of a brand-new like for like replacement upon production of an original receipt for payment.
Primary Heating System
Cover for the complete breakdown of the central heating system which results in the loss of heating and/or hot water.
Alternative Heating
We shall pay up to £50 towards the cost of alternative heating sources where these are deemed necessary in the event a claim has occurred.
Pest Infestation
Cover for the removal of certain types of pest infestation (such as a wasp or hornet nest, mice, rats or cockroaches) from the home.
Overnight Accommodation
Overnight accommodation only where it has not been possible to resolve the emergency following an accepted claim for emergency repairs by a contractor under another section of the policy and the home is rendered uninhabitable in the opinion of the Claims Helpline Service.
Note: All cover is subject to terms and conditions.
Read the full policy wording here: Home Emergency Policy Wording
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Insurance Tips
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Static Caravan Insurance – The Essentials
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Park Home Owners’ Car Insurance
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Benefits of Living in a Park Home Community
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Can you live in a static caravan all year round?
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Benefits of Buying a Holiday Home
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8 Tips When Buying a Sailing Boat
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Buying a New Park Home
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Things to Consider When Buying a Narrowboat
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Choosing the Best Park Home for You
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Ten Reasons for Retiring to a Park Home
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Ways to Buy a Park Home
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What You Need To Know When Buying A Holiday Home In The UK
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Buying Boat Insurance – How to Avoid Common Pitfalls
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Is Park Home Living Right for You?
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Great UK Holiday Destinations
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What is the difference between a Holiday Park and a Residential Park?
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Barbecuing Safely Outside Your Park Home
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Thank You For Visiting Us At The World Of Park & Leisure Homes Show
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The Benefits of Living in the Countryside
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Park Home Owners’ Rights and Obligations
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Reasons To Include Legal Expenses Cover In Your Park Home Insurance
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Touring Caravan Insurance Guide
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The World of Park & Leisure Homes Show
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What is a Park Home Structural Warranty?
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Preventing Damp In Your Park Home
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Preparing Your Static Caravan for the Holidays
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Holiday Lodge Insurance – The Essentials
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Spring Maintenance Tips for Park Home Owners
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Your Park Home Spring Maintenance Checklist
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7 Spring Cleaning Tips for your Park Home
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What to do in the event of a storm
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Preparing your Park Home for Stormy Weather
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Flood Cover – Now Also Available in Many High Risk Areas
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Who Regulates The Insurance Industry?
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Protecting Vulnerable Customers
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Guide to Floating Home Insurance
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Five Reasons To Buy Home Emergency Cover
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Park Home Assist Win 2023 Platinum Trusted Service Award
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Tips For Insulating Your Park Home
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Save Money On Your Park Home Insurance – Recommend A Friend
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Tips To Remain Warm This Winter
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Ten Security Tips
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What To Do With Your Furniture When Downsizing To A Park Home
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How To Make A Park Home Insurance Claim
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Security Devices For Motorhomes
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Six Tips to Reduce Waste and Save Money
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Park Home Domestic Appliances – How to Reduce Running Costs
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What To Do In A Flood
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Motorhome Security On The Road
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Winter Closing Down Requirements
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Solar Panels For Your Park Home
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Damage Caused by Vermin Cover
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Autumn Maintenance Jobs Around Your Park Home
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Ten Easy Storage Solutions For Inside Your Park Home
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Accidental Damage Cover for your Park Home Contents
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Buying A Bespoke Park Home
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10 Questions to Ask When Buying a Park Home
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Making Sure Your ‘Sums Insured’ Are Right
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Tips to Avoid a Claim on your Park Home
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Dealing With Insects In Your Park Home
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Fire Safety In Your Park Home This Summer
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Benefits of Buying a Park Home
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Money and Credit Cards Insurance Cover
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Tips for barbecuing safely this summer
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A Guide to Motorhome Insurance
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We’re Winners! 2022 Customer Care Award
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WINNERS! – 2022 Personal Lines Broker of the Year
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Downsizing to a Park Home (in a Cost of Living Crisis)
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Congratulations Kate on your 10 Year Anniversary
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Celebrating 17 Years in Business
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Thank You For Visiting Us At The World Of Park & Leisure Homes Show
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The Benefits of Insuring your Car with Park Home Assist
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Tips To Avoid Damp In Your Park Home
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Rewarding our Customers Through our Recommend a Friend Scheme
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The World of Park & Leisure Homes Show is Back!
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Settling In To Your Park Home Community
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Thank You for Visiting Us At The Lifestyle Show
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Flood Cover for Park Home Owners
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Making A Claim With Multi-Award-Winning Park Home Assist
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Holiday Lodge Buyers Guide
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Do I need Personal Possessions Cover?
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Park Home Assist Shortlisted for The Customer Care Award
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Park Home Assist Shortlisted for Personal Lines Broker of the Year Award
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The Importance of Home Emergency Cover
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Choosing Your Park Home Insurance Provider
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Making Your Park Home More Secure
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Maintaining the Hard Landscaping in your Park Home Garden
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Ten Tips for Spring Garden Maintenance
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How to Deal with Burst Pipes
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Escape of Water – Ten Tips for Prevention
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Accidental Damage Insurance
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Preparing Your Park Home For Storms And Bad Weather
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The Benefits of Legal Expenses Cover
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Questions To Ask When Buying A Park Home
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Upgrading Your Park Home Interior
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Park Home Assist Win 2022 Platinum Feefo Award
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A Guide To Decluttering Your Park Home
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Choosing Appliances For Your Park Home
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FCA Pricing Practices Reviewed To Protect Park Home Owners
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10 Tips For Staying Safe In Your Park Home At Christmas
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What is Underinsurance?
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Keeping Warm In Your Park Home This Winter
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Reducing Condensation In Your Park Home
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Taking Photos For Park Home Insurance Claims
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Getting Help With Your Park Home Energy Bills
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Coping With Winter Emergencies In Your Park Home
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Getting Your Holiday Lodge Ready For Winter
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Insulation for Park Homes
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Autumn Maintenance for Park Homes
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Delivering The Service You Expect To Receive When Making A Claim
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Thinking Of Retiring To A Park Home?
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Dealing With Pests In Your Park Home
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The Mobile Homes Act 2013 Explained
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Security For Park Homes
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Is A Holiday Let A Good Investment?
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Guide to Motorhome Insurance
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10 Tips For Insuring Your Park Home
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Getting your Static Caravan Buildings Insurance Right
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Reducing Plastic Use In Your Park Home
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Fire Safety In Your Holiday Lodge
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Guide To Buying A Holiday Lodge
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Getting Your Park Home Contents Insurance Right
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Preparing Your Holiday Lodge for the Peak Season
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Making Your Park Home More Environmentally-Friendly
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Renting Out Your Holiday Lodge
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Protecting Your Park Home from Water Leaks
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Blanket Sums Insured Explained
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Holiday Lodge Insurance – What To Look Out For
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Congratulations Laura, on your 10-year work anniversary
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Park Home Security
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Handling Complaints And Negative Feedback About Your Holiday Lodge
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Car Insurance for Park Home Owners
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‘Park Home’ Home Emergency Cover
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Preparing your Holiday Lodge for the Season
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Park Home Maintenance Checklist
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Finding the Right Park Home Maintenance Contractor
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Park Home Structural Warranty
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Fire Safety in Your Park Home
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Park Home Assist Offers Park Home Customers Flood Re Cover
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Inheritance Tax and Park Homes
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Inheritance Rules for Park Homes
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Park Home Maintenance
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FAQs about Park Home Living
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Making a Park Home Insurance Claim
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Five Common Park Home Insurance Claims
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Insuring Older Park Homes
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Make Your Park Home More Energy Efficient
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UK Staycations
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Buying A Park Home
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2021 Feefo Platinum Trusted Service Award Winners
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Preventing Damp in your Park Home
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NEW! Home Emergency Insurance Cover for Park Home Owners
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Facebook Winner Confirmed
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Preparing your Park Home for the Winter
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Park Home Assist Win UK Broker Award
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Park Home Assist Puzzle Books Receive Fantastic Feedback
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Park Home Assist Shortlisted for UK Broker Award
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Prize Draw Winners Confirmed
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Over 16,000 People Visit our Puzzle Pages
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50,000 Puzzle Books Sent to Park Home Owners
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COVID-19 Client Service & Support
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The World of Park & Leisure Homes Show, Ardingly Rescheduled
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We’re Exhibiting at The World of Park & Leisure Homes Show in Ardingly 2020
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Park Home Assist Insurance Services receives Feefo Platinum Trusted Service Award 2020
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Christmas 2019 Prize Draw
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Beware of Rogue Traders
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Park Home Assist Sponsor Defibrillator Fundraising Event
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Show Winner Confirmed
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Are you due to retire and thinking of moving?
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Park Home Assist Awarded Feefo Gold Trusted Service Award 2019
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Residential vs Holiday Parks
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Excellent Service When Needed Most
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Park Home Assist Christmas Prize Draw
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Tingdene Homes New Visitor Centre
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10 Tips for Preparing your Park Home for Winter
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Protect your Park Home from Escape of Water
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Fire Safety in your Park Home
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Legal Expenses Cover
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Maintaining your Park Home
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Park Home Search – New Free Online Property Search
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Dave Relishes New Role at Park Home Assist
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Park Home Assist Donates Star Prize at Glenholt Park Summer Fair
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10 Reasons to Choose Park Home Living
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Park Home Assist Insurance go the extra mile…
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Park Home Assist Awarded Feefo Gold Trusted Service Award 2018
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Tips for barbecuing safely this summer
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World of Park and Leisure Homes Show 2018
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It’s great to be appreciated
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Specialist Leisure Insurer, Park Home Assist Nominated For Two Insurance Times Awards
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Tingdene’s Autumn Open Day – 8th October
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Park Home Assist wins top insurance claims award
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Specialist insurer, Park Home Assist shortlisted for national customer care award
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Residents evacuated from Mill on the Mole residential park in South Molton after flooding
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The Importance Of Maintaining Your Park Home (Part 2)
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The Importance Of Maintaining Your Park Home (Part 1)
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Hazelgrove Park, Open Day
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Ashwood Park, Open Day
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Caring For Your Park Home Chassis
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Visit us at the World of Park & Leisure Homes Show
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Tingdene Homes Spring Open Day
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Park Home Assist Award Gold Trusted Merchant
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Ashwood Park, Spring Open Weekend
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A Happy Christmas at Grange Farm Estate
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Storm & Flood Update
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Tailored Cover with Flexible Payments
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Park Home Assist Celebrates It’s 10th Birthday
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New Products – Motorhome and Marine
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Feefo Feedback Proving A Success
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Setting The Standards In Claims Service
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Park Home Assist Launch Car Insurance For Park Home Owners
Company
Insurance Services
- Park Home Insurance
- General Insurance Tips & Advice For Park Home Insurance
- Mobile Home Insurance
- Holiday Lodge Insurance
- Park Home Owner Car Insurance
- Motorhome Insurance
- Static Caravan Insurance
- Floating Home Insurance
- Boat Insurance
- Touring Caravan Insurance
- Holiday Home Insurance
- Making a claim
- UK Park home insurance
- FloodRe