Park Home Assist insurance policies are designed to give you the best cover at competitive premiums but the true test of a policy’s quality is when you need it most: when you need to make a claim. We do our very best to help you resolve any claims/disputes in a timely and professional manner, and our award winning claims service (as voted by the insurance industry) is testament to the service that our claims team provides.

When the unexpected and unpleasant occurs, what you do next can make a big difference. To that end we have put together some information to help you.

Should you need to make a claim, please contact our dedicated claims team at Davies Group on 0344 856 3810. This is a dedicated claims line and is manned 24 hours a day, 7 days a week, 365 days a year.

We also have our own in-house Claims Coordinators, who ensure that your claim is managed throughout and progresses in a timely and efficient manner.  You can contact our Claims Coordinators on 01604 386 200 during our normal office hours on Monday through to Friday, or email claims@assistinsurance.co.uk 

There is also useful information within your policy document which you should refer to if needed, click here to view your policy document.

Speeding up your claim

We recognise that an event leading to a claim can be distressing, and we want to do all we can to minimise the inconvenience to you and the time needed to put things right. In many cases, Davies Group will support your claim using the latest video technology; using a mobile phone or tablet app you can share details of your claim with them via live video.  This might sound a bit complicated, but don’t worry, our claims team will help with each step in order to progress your claim.

Helpful Claims Advice

Am I covered?

The most likely answer to this question is yes, but certain things are not covered (in line with other insurers) such as general wear and tear, or damage caused by poor maintenance, as your home is your responsibility and is not an insurable risk.

Do I have to complete a form?

No you don’t, just give our dedicated claims team at the Davies Group a call on 0344 856 3810 and they will take all the information over the phone, and will advise you of what will happen next.

Will I have an excess?

Yes, almost all insurance policies have an excess now. The excess will depend on what your claim is for and these are detailed within your insurance schedule with your policy document. If you can’t locate this, then give us a call at Park Home Assist and we will advise you of your excess.

Will I have to obtain an estimate?

In the majority of claims you will need to obtain an estimate for repairs/replacement. If it is damage to your home, we can recommend a specialist park home repairer. Alternatively, you are welcome to use your own tradesperson, but they will need to submit estimates for the repair prior to your claim being authorised and work commencing.

Will the insurers want to send someone out?

In some cases your insurer may deem it necessary to appoint a loss adjuster to come out and inspect the damaged home or items. Alternatively, we can speed up your claim by using the very latest video technology (with your help) and we will talk you through how this works.

Remember once a claim/incident has happened, you need to take all reasonable steps to prevent further damage from occurring. If you do, please retain all of your receipts, as you could be reimbursed for some or all of those costs.

What is a loss adjuster?

A loss adjuster is a claims specialist appointed and paid for by the insurance company.

Although they are paid for by the company, they are classed as independent, and they are there to resolve the claim in a timely and efficient manner.

Once a loss adjuster is appointed, all dealings with the claim should go through them; although you can always talk to us if you have any queries.