Glenholt Park Summer Fair

Park Home Assist Donates Star Prize at Glenholt Park Summer Fair

Glenholt Park Residents’ Association held a fundraising vintage garden party and summer fair recently, and Park Home Assist’s Business Development Manager, Dave Tranter, went along to help out.

Glenholt Park is a park home residential area for the over 50s in Plymouth, and has around 400 residents with an age range of 50 – 95. The Residents’ Association is working in partnership with The Community Heartbeat Trust to raise money for five defibrillators to be located at the residential park. This is in accordance with the South Western Ambulance Service guidelines of having a defibrillator within a 200m radius, and also means that they will be easily accessible to other residents living close to the residential park.

Glenholt Park Residents’ Association organised a vintage garden afternoon tea party and summer fair in collaboration with the Illuminate Hub at St. Anne’s Church. Not only did it raise money for the defibrillator fund, but also supported the long-term vision of creating a hub to bring both communities together.

Activities during the afternoon included cream teas in the church, a dog show (with categories such as ‘best veteran dog’ and ‘the waggiest tail!’) a raffle, tombola, woodwork and crafts for sale. A wildlife charity brought along some owls to meet the residents and there were even free Cornish pasties!

Park Home Assist donated the star prize for the raffle, which was £250 cash, as well as donating £250 to the defibrillator fund. Dave Tranter went along to meet the park home residents, hand over the cheque for the fund and present the lucky winner with the star raffle prize.

In addition, Dave provided information about Park Home Assist’s tailored insurance for park home owners and gave away some of our popular re-useable cotton bags. After the event, Dave said: “It was a very successful day – the weather was fantastic, and everyone enjoyed themselves in the sunshine while raising money for a good cause. It was great to meet some of our customers as well as helping people with their park home insurance queries. They were interested to know what to watch out for when buying park home insurance, and that Park Home Assist is a UK-based family-run firm that provides a personal service to park home owners.”

 

 

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park home assist news

10 Reasons to Choose Park Home Living

Residential park homes are now becoming the popular choice of property if you are considering downsizing or retiring. Park homes are great for couples and individuals, providing affordable living inside a real community. Park homes offer a high level of practical and stylish living, with mod cons in a comfortable environment, whilst outside providing a quality of life away from the usual hustle and bustle of city living.

10 Reasons to Choose Park Home Living

There are many reasons why our insurance customers choose the park home lifestyle – here are ten of them:

1. Downsizing to a park home can free up capital so you have more money to spend on enjoying life. Council tax payments are cheaper, as park homes are in the lower tax band, providing more savings.

2. With residential parks located all over the country, you can often live in some beautiful locations at a lower cost.

3. Residential park communities are welcoming, providing a feeling of comfort, safety and security. There is an increased level of security as most park homes are gated communities, with other residents nearby, providing peace of mind.

4. There’s plenty to do – many residential parks have good leisure facilities as well as social committees who organise all types of activities. Activities such as walking, cycling, boating, canoeing or fishing are on your doorstep.

5. Living in a park home can mean that you’re much closer to the countryside, fields and woodlands, providing a beautiful, tranquil environment with plenty of wildlife around to enjoy.

6. Many residential parks have good transport links for commuters and easy access to local towns and villages.

7. Not all park homes have to look the same! You can decorate your park home to suit your own lifestyle.

8. Plot sizes vary so you can still have a garden and make it as high or low maintenance as you wish.

9. A park home is like a Tardis! It looks small on the outside but surprising spacious on the inside and it’s easy to look after.

10. Park homes are energy efficient, designed to be low maintenance, meaning you’ll be warmer in the winter and saving money.

If you’re thinking about buying a park home, take a look at our general insurance tips and advice on park home insurance or contact us on 0800 988 0900 for a no obligation quote.

To keep up to date on park home related topics, follow us on LinkedIn, Twitter and Facebook.

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News article image - going the extra mile

Park Home Assist Insurance go the extra mile…

Park Home Assist are one of the UK’s leading providers of park home insurance.  All of our insurance products and services are designed with park home owners in mind and you will not find a company with a better understanding of park home living.

We’re always looking for ways to help our customers and we’re pleased to have our own in house Senior Claims Coordinator, who really takes the hassle out of insurance claims for some of our customers and will always go the extra mile.

Most recently, a 94-year-old policy holder put a claim in for her park home and the claims company were asking for the normal documents for this lady to substantiate her claim.  This is easy for some, however this could prove difficult for our client and this is where our team member Tina stepped in.  This is all happening behind the scenes and although the customer is completely unaware of it, Tina requested that the claims company collect the information, rather than the 94-year-old customer having to do it herself.   To make this claim easier, we are liaising with the claims company to collect the relevant information, direct from the contractor.  This includes things such as: reports, cause of damage pictures and invoices for the claim.

Personalised Service

We personalise the service we offer to each customer, which sometimes is above and beyond what we need to do, but we firmly believe this all adds to our uniqueness.  We treat each client as an individual and this is evident by the reviews we receive from our clients on a daily basis.  Don’t just take our word for it, have a look at our testimonials, to see what our customers say about us.  Just recently we’ve been awarded a Feefo Gold Trusted Service Award, which recognises excellent customer service.  This is collected by genuine ratings and reviews from our customers, which is a true reflection of our commitment to outstanding customer services.  You can read the full story here.

If your park home insurance is coming up for renewal, and you want to be treated like an individual, with a company who truly understands park homes, give us a call on 0800 988 0900.   We’d be delighted to hear from you.

To stay up to date with our insurance services and offers, you can follow us on Twitter, Facebook and LinkedIn.

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PHA Feefo and Award
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Park Home Assist Awarded Feefo Gold Trusted Service Award 2018

We’re proud to report that Park Home Assist has been awarded a Feefo Gold Trusted Service Award 2018 to recognise the excellent customer service that we provide to our park home insurance policyholders.

Park Home Assist is one of the UK’s leading insurers of park homes, leisure homes and holiday lodges. As specialists in the leisure industry, and with over 28,000 policyholders, our extensive experience in dealing with park homes means that we understand your needs.  With a dedicated in-house team, instead of a call centre, you know you’ll be speaking to a knowledgeable adviser.

The Feefo award is an independent seal of excellence, which is only awarded to businesses that use Feefo, to collect genuine ratings and reviews. The standard is measured by the number of reviews we have collected and their average rating. Between 1 January and 31 December 2017, Park Home Assist met the criteria of collecting at least 50 reviews with a Feefo rating of between 4.5 and 5.0. As all reviews are verified as genuine, the accreditation is a true reflection of our commitment to outstanding customer service.

Steve Leech, Director at Park Home Assist said: “Over the last 13 years, we have built our business on a firm commitment to providing the best possible customer service and excellent value for money. Many of our park home and holiday lodge insurance policyholders recommend us to their friends and neighbours, and we are very grateful that they take the time to review our services using Feefo.”

Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: “The Trusted Service Award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.”

Everyone in the office is delighted with the Feefo award and we’d love to help you save money on your park home insurance renewal while providing you with excellent customer service.  So give us a call on 01604 946 796.

Explore our website for more information on park home insurance and holiday lodge insurance .

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bbq image

Tips for barbecuing safely this summer

With the hot weather set to continue along with the light evenings, the barbecue season is definitely here. While this can be a great occasion for spending time with your family and friends, take care to avoid any accidents and reduce your fire risks.

Below are tips to help you enjoy your barbecues safely this summer.

Do

  • Barbecue at least 10 feet away from your (or your neighbour’s) park home or holiday lodge
  • Ensure children and pets are kept away from the cooking area
  • Keep the barbecue on a flat surface
  • Keep a watering can, fire extinguisher or sand close by
  • Use long tools to barbecue in order to keep hands and clothes away
  • Check for any cracks on the hose attached to the cylinder of a gas barbecue
  • Dispose of ash carefully and after it has fully cooled
  • Ensure the barbecue has cooled down before moving it
  • Check the rules of your holiday park or residential park

Don’t:

  • Leave the barbecue unattended
  • Barbecue indoors
  • Use a barbecue inside any structure that could catch fire i.e. a gazebo or tent
  • Ignite the barbecue’s fire with petrol or lighter fuel squeezed from a bottle
  • Overload your grill with food – too much fat dripping onto the flames can cause a flare-up
  • Turn on the gas while your grill lid is closed as it can cause gas to build up inside your grill
  • Drink too much alcohol – keep a clear head if you’re in charge of barbecuing

If you are unsure of what cover you have in place for fire risks, please check your insurance policy document or give us a call.

Keep these tips in mind, be safe and enjoy barbecuing this summer.

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Park Home Insurance Claims Thanks

It’s great to be appreciated

Tina, (our Park Home Claims Controller) got a pleasant surprise from one of our policyholders, a big bouquet of flowers from a client who has been with us since 2016 insuring both her park home and her boiler with us. In the recent big chill, our 79 years young client (who lives on her own) found herself with no boiler, no heating and no hot water, and a very cold evening rapidly approaching.

Tina, and her repair team, pulled out all the stops to make sure the boiler was up and running before the night set in.

Our highly appreciative client was ‘over the moon’ from the service she received and Tina kept in contact throughout the process to make sure that the boiler was up and running.

Tina says ‘its part of my job to make sure things happen, but to receive a bouquet of flowers from an appreciative client, makes all the difference. I will endeavor to make sure that our clients continue to receive our award-winning service, after all that’s what our clients pay for.’

Whilst Park Home Assist Insurance Services endeavor to provide the very best cover at a competitive premium, it is when the ‘chips are down’ and a claim is made where we rise above all our competitors, which is why we are the only Park Home Insurance Company with an award-winning claims service.

Well done Tina!!

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Insurance Times Award 2017

Specialist Leisure Insurer, Park Home Assist Nominated For Two Insurance Times Awards

Following their success at the Insurance Times Claims awards, where they took the award for Customer Care Initiative of the year, Northampton based insurer, Park Home Assist, have been nominated for two further awards in the Insurance Times 2017 awards.

Park Home Assist and their partners Sompo Canopius and the Davies Group have been nominated for the Insurance Times ‘Customer Champion of the Year’ and ‘Insurer Claims Initiative of the Year’ awards.

The Insurance Times Awards are the top industry awards with past winners including household names such as Zurich and Aviva. The winners will be announced on 7 December at a Black-Tie dinner in London.

‘When we launched 12 years ago, we took the conscious decision to put our customers at the heart of everything we do,’ states Steve Leech, Director at Park Home Assist, ‘to be nominated for Customer Champion of the Year alongside the likes of Aviva, Ecclesiastical and Zurich is a huge honour and clearly demonstrates that we have been true to our values.’

‘We’re delighted that our claims team has been nominated again following their success at the Claims Awards earlier in the year,’ continues his wife and partner, Claire Leech, ‘looking after our customers when they need us most is very important to me and my team.’

Park Home Assist is a family-run business and was established 12 years ago. They have grown to become one of the leading providers of insurance to the Leisure industry. They established their business as specialists for residential park home owners. As Assist Insurance services, they now also provide cover for static and touring caravans, boats and holiday homes.

For more information, please contact Steve Leech at Park Home Assist on 01604 946 796.

Park Home Assist Insurance Services is a part of Assist Insurance Services Ltd, Royal House, Queenswood, Newport Pagnell Road West, Northampton NN4 7JJ. Assist Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority under register number 435530 for Insurance Mediation and as a Credit Broker.

Assist Insurance Services specialises in providing cover for people who enjoy the Park Home lifestyle. Our policies are designed to cover park homes, holiday lodges, static caravans, holiday homes, motor homes, touring caravans and park homeowners’ cars.

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Insurance Times Award Winners

Park Home Assist wins top insurance claims award

Insurance Times have announced the winners of this year’s Claims Excellence Awards and Park Home Assist, the specialist Park Home insurer have scooped the top award for their 2016 customer care initiative.

‘We are so proud of our claims team,’ says Claire Leech, Director at the family run firm. ‘When we were nominated that felt like such a great pat on the back. To actually win the award just goes to show that our approach of sticking to traditional service values is the right thing to do.’

‘Offering competitive premiums is important, but if this isn’t backed up with a solid Claims team, then customers risk being disappointed when they need great service most,’ adds her husband, Steve Leech.

‘We’ve built our business on traditional values over the last 12 years, we don’t have a large call centre, we prefer that our customers get straight through to someone who can look after their needs straightaway.’

This approach is working well for Park Home Assist who now insure 1 in 5 Park Homes in the UK and the business is growing.

For more information, please contact Steve Leech at Park Home Assist on 01604 946 796.

Park Home Assist Insurance Services is a part of Assist Insurance Services Ltd, Royal House, Queenswood, Newport Pagnell Road West, Northampton NN4 7JJ. Assist Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority under register number 435530 for Insurance Mediation and as a Credit Broker.

Assist Insurance Services specialises in providing cover for people who enjoy the Park Home lifestyle. Our policies are designed to cover park homes, holiday lodges, static caravans, holiday homes, motor homes, touring caravans and park homeowners’ cars.

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Insurance Times Finalist badge

Specialist insurer, Park Home Assist shortlisted for national customer care award

The Insurance Times Claims Excellence awards 2017 shortlist has been drawn up, and Park Home Assist have made the grade thanks to their recent customer care initiative.

‘Our customers are at the heart of everything we do,’ states Claire Leech, Director at the family run insurer. ‘We believe in providing good old-fashioned service for all our customers, we always go the extra mile.’

Park Home Assist has been providing specialist cover for anyone who enjoys the park home lifestyle for over 12 years, and are now proud to cover 1 in 5 park homes in the UK. In addition to Park Homes, we also insure Caravans, Holiday Homes, and Boats, and now have over 24,000 policyholders across the UK. ‘When we started out 12 years ago, our aim was to grow our business in such a way that we could be sure of delivering great service and competitive cover. We still hold true to these values. Our staff really care about our individual policyholders and will take time to really understand the issues involved with each claim. We also have great relationships with the manufacturers which means we know who to call to get the claims settled and our customers’ homes repaired to the highest standards.’

‘The company is still growing, we are currently on the lookout for staff to join our sales team. We like our staff to spend time listening to our customers, we find that this helps build a loyal customer base who are happy to stay with us for many years.’ ‘We know our customers appreciate what we do for them, we get a lot of our business through referrals from friends and neighbours. This tells us we are doing a great job.’

‘But to be given this recognition by the Insurance Times, the leading publication in the general insurance market is amazing. We are up against some major household names which is a huge thumbs up for our hard working claims team.’

The awards ceremony takes place on 18th May at the London Hilton Bankside.

If you are interested in working for Park Home Assist send your c.v. with a covering email to steve.leech@parkhomeassist.co.uk For more information, please contact Steve Leech at Park Home Assist on 01604 946 784.

Park Home Assist Insurance Services is a part of Assist Insurance Services Ltd, Royal House, Queenswood, Newport Pagnell Road West, Northampton NN4 7JJ. Assist Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority under register number 435530 for Insurance Mediation and as a Credit Broker.

Assist Insurance Services specialises in providing cover for people who enjoy the Park Home lifestyle. Our policies are designed to cover park homes, holiday lodges, static caravans, holiday homes, motor homes, touring caravans and park homeowners’ cars.

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Residents evacuated from Mill on the Mole residential park in South Molton after flooding

A major incident was declared by Devon and Cornwall Police in the early hours of this morning, following flooding at the Mill on the Mole residential park in South Molton.

Heavier than expected rain passed through the area from 5pm last night, causing the River Mole to flood and sending deep and fast flowing water through the site.

It has been reported that, at times, the water was up to four feet deep.

Police, Devon and Somerset Fire and Rescue Service, coastguard teams from Falmouth, Lynmouth and Bideford, district and County Council staff and the Environment Agency all worked together to ensure the safety of the residents and to evacuate some of them.

By 5.50am the rain had stopped and the flood subsided very rapidly, leaving water on the site only ankle deep. No more residents have been evacuated and those that were are returning to their homes. Nobody was injured due to the flooding incident.

Coastguard duty controller Dai Jones said: “The police contacted us around 5am to ask for the extra assistance. Our Coastguard Rescue Teams have expertise in water rescue which means we can provide extra help in these kind of flooding incidents.”

People evacuated from the chalets and otherwise affected by the flooding were looked after at a reception centre set up at South Molton Community College, which has now closed.

Police advise that there are several road closures in the area and in other areas of North Devon, and members of the public are urged not to drive through flooded roads and to take extra care because of the risk of debris brought down into roads by high winds.

We are looking into the further reports and will have more information up as and when. Read more at http://www.northdevonjournal.co.uk/8203-residents-evacuated-from-mill-on-the-mole-residential-park-in-south-molton-after-flooding/story-29919164-detail/story.html#XXfsFTwC67HDQmsw.99

Reference: North Devon Journal. 2016. Residents evacuated from Mill on the Mole residential park in South Molton after flooding. [ONLINE] Available at: http://www.northdevonjournal.co.uk/8203-residents-evacuated-from-mill-on-the-mole-residential-park-in-south-molton-after-flooding/story-29919164-detail/story.html#XXfsFTwC67HDQmsw.99. [Accessed 21 November 2016].

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